Effective: November 2025 | Version 1.0 | Valid from: 07.11.2025
(1) These General Terms and Conditions (hereinafter "Terms") apply to all contracts concluded via our online platform FLOQUIQ between us,
FLOQUIQ
Owner: Zaitur Rahman
Neuer Weg 28
72458 Albstadt (Ebingen)
Germany
Email: info@floquiq.com
Phone: +49 152 12635607
(hereinafter "we" or "Provider") and you as a consumer or business customer (hereinafter "Customer").
(2) A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.
(3) Deviating, conflicting or supplementary general terms and conditions will not become part of the contract, even if known, unless their validity is expressly agreed to in writing.
(1) The products presented on our platform do not constitute a legally binding offer, but rather a non-binding invitation to the customer to order goods (invitatio ad offerendum).
(2) Our AI-powered features (chatbot, product recommendations, translations) serve to support your purchasing decision. AI-generated information does not constitute binding commitments. Only the product details displayed in the final order summary are authoritative.
(3) By clicking the "Place Order" button, you submit a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent immediately after submission via automated email.
(4) The purchase contract is concluded when we accept your order by means of a declaration of acceptance via email or by delivery of the goods.
Dropshipping Notice: As we operate as a dropshipping platform, shipping is carried out directly by our suppliers. Availability is checked in real-time. Should a product not be available after ordering, we will inform you immediately and refund any payments already made.
(1) All prices are in Euro (EUR) and include statutory value-added tax. Prices are displayed in your selected language and currency, with Euro prices being authoritative.
(2) In addition to the stated prices, shipping costs apply. The amount of shipping costs will be clearly communicated to you in the shopping cart and on the order summary page before completing the order.
(3) Payment is made optionally via:
(4) When selecting PayPal as the payment method, payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to PayPal's terms of use.
(5) Your payment account will be charged immediately after completing the order.
(1) Delivery is made worldwide to the delivery address specified by the customer.
(2) Unless otherwise stated in the offer, the delivery time is:
Dropshipping Notice: As products are shipped directly from our international suppliers (mainly from China/Asia), delivery times may vary. We are continuously working to optimize delivery times.
(3) The delivery period begins with the conclusion of the contract. If we are unable to meet the delivery period for reasons for which we are responsible, we will inform you immediately and provide you with a new delivery period.
(4) The shipping risk is borne by the provider. The risk of accidental loss and accidental deterioration of the goods sold only passes to the customer upon handover.
(5) Shipment tracking: After shipping, you will receive a tracking number via email with which you can track your shipment.
Right of Withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
FLOQUIQ
Zaitur Rahman
Neuer Weg 28
72458 Albstadt
Email: info@floquiq.com
Phone: +49 152 12635607
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
As our products are shipped directly from the manufacturer via dropshipping, increased shipping costs may arise for returns from abroad. These costs are borne by the customer. We recommend contacting us before making a return to find a cost-effective solution.
(1) Statutory warranty rights apply. The warranty period is two years from receipt of the goods.
(2) The customer is requested to report delivered goods with obvious transport damage to the delivery person and to inform us of this. If the customer fails to do so, this has no effect on their statutory warranty claims.
(3) Where a guarantee exists, the details are set out in the guarantee conditions accompanying the respective product. Guarantee claims exist without prejudice to statutory warranty rights.
(4) In the event of defects in the goods, the customer initially has the right to supplementary performance. Supplementary performance includes, at the customer's choice, either rectification of the defect or delivery of a defect-free item.
(1) We have unlimited liability for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence, we are liable for damages arising from injury to life, body or health.
(2) Otherwise, we are only liable for slight negligence if we have breached a material contractual obligation, the fulfillment of which enables the proper performance of the contract in the first place and on the observance of which the customer may regularly rely. Liability is limited to the contract-typical and foreseeable damage.
(3) The above limitations of liability also apply in favor of our vicarious agents.
(4) We assume no liability for the accuracy and completeness of information generated by our AI systems (product descriptions, translations, recommendations). The official product information is authoritative.
(1) We process the customer's personal data for specific purposes and in accordance with legal regulations.
(2) The personal data provided for the purpose of ordering goods (name, email, address, payment data) will be used to fulfill and process the contract and passed on to our dropshipping partners insofar as this is necessary for the delivery of the goods.
(3) For more information on data protection, please see ourPrivacy Policy.
(1) AI Chat and Product Recommendations: Our AI assistant uses various language models (Groq Llama, DeepSeek, OpenAI) to support your product search. The recommendations are based on algorithms and do not constitute binding advice.
(2) Automatic Translations: Product descriptions are automatically translated into over 20 languages. In case of discrepancies, the German or English version is authoritative.
(3) Image Analysis: AI-powered image search serves to simplify product finding. The results may differ from the actual product characteristics.
(4) The customer acknowledges that AI-generated content may contain errors and independently verifies important information before making a purchase decision.
(1) The EU Commission provides a platform for online dispute resolution (ODR). You can find the platform at:https://ec.europa.eu/consumers/odr
(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
(3) Our email address is: info@floquiq.com
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
(2) If the customer is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Albstadt. The same applies if the customer has no general place of jurisdiction in Germany or if the place of residence or habitual abode is not known at the time the action is brought.
(3) Should individual provisions of this contract be or become invalid, the validity of the remaining provisions shall not be affected thereby.
(4) The contract language is German. Translations into other languages serve solely for comprehensibility.